Terms & Conditions

• A deposit of $1,000 MXN is required per diver to book your diving, which must be done as the reservation is made through our website when we confirm availability and we send you the link..
• All payments with PayPal or Cred card is + 5% fees
• The remaining amount along must be paid before departing for the dive, IN CASH either in USD or in Mexican pesos.
• Cancellations made with less than 48 hours’ notice will not be refunded.
• Cancellations for private tours are non-refundable, consider that when you book a private tour many other divers that could have booked on that day will not be accepted, this is why cancelations on private tours are non-refundable.
• Booking deposits or full payments are non-refundable for all other no-shows.
• We require 15 days in advance notice for cancellations and/or changes to your diving schedule. No show and/or failure to give sufficient notice will result in no refunds and you will be charged the full daily rate.
• Sickness no-shows: Sadly, it is expected to end up being debilitated because of eating various food sources, drinking non-filtered water, drinking an amount of liquor, nausea, and maybe as simple as getting a lot of sun. We want all our divers to have fun both underwater and above the water; However, in the event that you fall ill, we require 15 days notice before canceling or altering your dive schedule to avoid charging you the full daily rate. A message or phone call is all that is required.
• Missing the boat: If you are going to be late, please let us know via WhatsApp or Call as soon as you realize it. We will either wait for you at the pier if the schedule allows us to or tell you where to meet the boat if there are other divers waiting for their pick-up time. We reserve the right to leave without you and charge you the full daily rate if we do not receive notice of your late arrival or if your arrival time is completely out of schedule.
• Although Cozumel has excellent weather and sea conditions, there are times when it can be windy and rough, especially in the winter. In the event that the port is shut to boats and we can’t make the excursion, you will get a full refund or on the other hand, if it´s possible we will reschedule your dives, we will change prepaid jump days for any days missed because of the port being shut.
• If the weather isn’t great but the port is open, you should stick to your reservation. In the event that you choose not to jump, we can not refund you. We in every case cautiously regard the port commander’s recommendations and put our clients’ security first.

• We understand the excitement and effort involved in planning a diving adventure on our island, especially for those visiting us from Playa del Carmen, Tulum, Cancun or any other city. This usually requires arranging detailed logistics, including taking a ferry to reach us. However, it’s important to highlight that, sometimes, weather conditions may not be favorable. When the Port Authority of Cozumel determines the suspension of recreational nautical activities for safety reasons, unfortunately, this prevents diving activities from taking place.

  Under such circumstances, and following our refund policy, we want to assure you that we will proceed to refund the full amount of your deposit made at the time of booking. However, it is crucial to understand that we cannot take responsibility for other expenses incurred to get to the island, such as ferry tickets or other logistical costs associated with your transfer. The unpredictable nature of the weather is a factor beyond our control, though we recognize that most of our divers, aware of this possibility, choose to consciously accept this risk.

  We deeply appreciate your understanding and flexibility, and we commit to doing everything possible to offer you a memorable and safe experience, always prioritizing the well-being of our customers and respecting maritime safety guidelines.
• Photos: As part of our service, we offer complimentary photos and videos of your dive, taken by our instructors or dive masters. However, please understand that the primary responsibility of our instructors is to ensure the safety of our divers. If a situation arises where a diver needs assistance, our instructors will prioritize safety over photography. Consequently, there may be times when photos or videos cannot be taken. Additionally, while we always strive to capture these moments, unforeseen circumstances such as camera malfunctions, loss, or days when the camera is not available, may prevent us from doing so. Please note that these instances do not entitle clients or divers to any form of reimbursement, as the photos and videos are a complimentary part of our service and not a guaranteed feature.
• Refund Policy:To ensure efficiency and transparency in our refund process, our policy is as follows:
  1. Default Refund Method: All refunds will be made in cash. This approach is adopted to avoid additional costs associated with electronic transactions.
  2. Electronic Refunds: If you, as a customer, prefer to receive the refund directly to your credit card or PayPal account, please be aware that this option incurs fees imposed by payment processors.
  3. Covering Transaction Costs: Should you opt for an electronic refund, the costs associated with the transaction will be borne by you. These costs will be detailed and communicated before processing the refund, for your knowledge and approval.

  We appreciate your understanding and are committed to ensuring that the refund process is clear and fair for all parties involved.

• Cyclones: In the Caribbean, hurricane season begins in June and continues until October, with the summer months being the most active. Hurricanes are a demonstration of nature and as such unchangeable as far as we might be concerned.